General conditions of Sale
1.1 These general conditions of sale (hereinafter, "General Conditions") govern all sales of Beilayn products (hereinafter, "Products" or "Product") concluded remotely on the website www.beilayn.com (hereinafter, the site").
1.2 The language used for the conclusion of sales contracts through this Site is Italian.
1.3 Customers are required to carefully read the General Conditions, available on the Site, in order to become aware of them, memorize them and reproduce them. Beilayn (as defined below) will send a copy of the General Conditions to the Customer in accordance with the provisions of these General Conditions. The contracts concluded with the Customers will be archived by Beilayn for the period required by current legislation.
2. Seller identification
2.1 The seller is Beilayn Inc., with registered office at 651 N Broad St, Suite 201, Middletown 19709 Delaware United States (“Beilayn”).
3. Information relating to products and their availability
3.1 Information relating to the Products, together with the Product codes and their prices, are available on the Site.
3.2 The graphic representation of the Products displayed on the Site may differ from reality; the Customer must therefore rely exclusively on the description of the Product and its characteristics reported on the Site.
3.3 Beilayn reserves the right to limit, at any time, the quantity and/or type of Products that can be purchased on the Site. The style, models and colors of the Products described on the Site may be modified without notice. During the purchase procedure, if it is not possible to process the order due to the unavailability of the ordered Product, the Customer will be notified via an automatic message. Beilayn is not responsible towards the Customer in the event of non-availability of a Product if this occurs before the conclusion of the contract.
3.4 Beilayn is in no case responsible for any errors resulting from the failure of the Customer's connection to the Site.
4. Price
4.1 The price of the Products indicated on the Site is expressed in the currency chosen by the Customer and is inclusive of all applicable taxes or duties. Any delivery costs must be added to the price of the Products, which will be indicated separately in the order form, if applicable.
4.2 Beilayn constantly checks the accuracy of the prices indicated on the Site; however, the absence of errors cannot be guaranteed. In the event that an error is found in the indication of the price of a Product, Beilayn will reject the order and offer the Customer the opportunity to purchase the Product at the correct price. If the error is discovered only following acceptance of the order, Beilayn will offer the Customer the possibility of canceling the order.
5. Conclusion of the contract
5.1 The Site reports the essential characteristics and price of each Product. The information on the Site does not constitute an offer by Beilayn.
5.2 Before sending an order proposal via the Site, the Customer is required to carefully read all the instructions provided during the purchase procedure (also regarding delivery costs, the conditions for exercising the right of withdrawal and the Privacy Policy) as well as these General Conditions.
5.3 To purchase the Products, the Customer must (1) insert the selected Products into the "Cart" by clicking on the appropriate button, (2) fill in the order, (3) select the payment method, (4) accept the General Conditions and (5) transmit the order to Beilayn via the Site.
5.4 The transmission of the order constitutes a purchase proposal relating to the selected Products, governed by these General Conditions and binding for the Customer, without prejudice to the right of withdrawal provided for in the following article 9. The transmission of the order proposal by the Customer entails the latter's obligation to pay the price of the Products ordered.
5.5 Before forwarding the order proposal, the Customer has the possibility to make any corrections/modifications to the data entered by following the specific procedure indicated on the Site (by way of example and not limited to, the Customer has the right to modify the quantity of the Products who intends to purchase by adding or deleting one or more Products from the "Cart").
5.6 The form with the order proposal and the Customer's data relating to the order proposal will be kept by Beilayn for the period of time required by current legislation, as described in the Privacy Policy.
5.7 Beilayn may, at its discretion, refuse an order proposal within 30 days of receiving it. In this case, no amount will be owed by the Customer to Beilayn. Beilayn may refuse an order proposal in the following cases:
(1) in the event of unavailability of the Products (without prejudice to the provisions of article 3.3); or
(2) if there is a report, or suspicion, of fraudulent or illegal activity, including suspicion that purchases are being made for commercial purposes; or
(3) in case of failure by the Customer to fulfill its obligations arising from a previous contract concluded with Beilayn.
5.8 The contract between Beilayn and the Customer is concluded when the Customer receives confirmation from Beilayn of acceptance of the order proposal ("Order Confirmation"). Beialyn's acceptance (or rejection) of the order proposal will be sent to the Customer at the e-mail address indicated by the Customer in the order proposal.
5.9 In case of unavailability of one or more Products ordered, the Customer will be notified by e-mail. In this case the order proposal is canceled or accepted limited to the available Products. In case of partial acceptance, the Customer is required to pay only the price relating to the available Products (if payment is made by credit card, the Customer will only be charged the amount corresponding to the available Products).
5.10 The Order Confirmation will contain a summary of the essential characteristics of the Products purchased, a detailed indication of the price and payment methods, information relating to delivery costs, if applicable, the conditions and methods of exercising the right of withdrawal, the indication of an address to which complaints can be lodged, information on after-sales assistance services and existing commercial guarantees and a copy of these General Conditions.
5.11 After receiving the Order Confirmation, the order can no longer be canceled or modified. The return of Products already shipped must be carried out in accordance with the procedure set out in article 9 below.
5.12 The risk of loss or damage to the Products passes to the Customer when the latter (or a third party designated by him and other than the carrier) physically takes possession of the Products.
6. Payment methods
6.1 The Customer may pay the fee relating to the Products contained in the order proposal and shipping costs, if applicable, by credit card or PayPal. As a buyer, the Customer represents and warrants that he has legally obtained the funds used to pay the price of the Products included in the order proposal (and the related delivery costs, if any) and that he is not involved in any transaction intended to hide the identity, origin or destination of the funds with which the Customer pays the price of the Products ordered (and the related delivery costs, if any).
6.2 Beilayn accepts payments made via the following credit cards:
Visa;
MasterCard;
American Express.
6.3 The transactions will be charged to the Customer's credit card only after:
(1) your credit card information has been verified;
(2) authorization to debit has been received from the company issuing the credit card used by the Customer, e
(3) the availability of the Products has been confirmed by Beilayn.
6.4. In some cases, transactions will be charged to the Customer's credit card only after: (1) the credit card details have been verified; and (2) authorization to charge has been received from the company issuing the credit card used by the Customer.
6.5. Except as provided in article 6.4, no charge will be made to the credit card at the time of transmission of the order proposal, except for the temporary charge that may be necessary to verify the validity of the credit card. It is understood that, following the processing of the order, this temporary charge will be canceled and replaced by the charge corresponding to the amount owed by the Customer. The temporary charge will also be canceled in the event of cancellation of the order.
6.6. For each order Beilayn will issue a specific invoice which will be sent to the Customer via e-mail in compliance with current legislation. The invoice will be issued based on the information provided by the Customer at the time of the order. No changes to the invoice are permitted after its issuance.
7. Transport and delivery
7.1 The customer can choose from the following delivery options, as indicated on the check-out page: delivery via courier selected by Beilayn (hereinafter "Courier") on working days. The Products will be delivered to the address indicated by the Customer in the order proposal. Deliveries are not made to post office boxes
7.2 Except in the case of force majeure events or unforeseeable circumstances, deliveries will be made within 30 (thirty) days from the date indicated in the Order Confirmation. In case of non-delivery within the aforementioned deadline, the Customer may terminate the contract and Beilayn will have to reimburse without delay all expenses incurred under the contract.
7.3 At the time of delivery. the Customer (or his delegate) must:
(1) check that the number of packages delivered corresponds to that indicated on the delivery note; (2) check that the packaging and related seals are intact, not damaged, not wet or altered in any way; (3) sign the delivery document; and (4) if requested by the Courier, show identification. Any damage to the packaging and/or the Products or the mismatch in the number of packages or indications must be immediately reported in writing on the Courier's delivery note. Where permitted by current legislation, once the Courier's document has been signed without the Customer having raised any objections, the Customer will not be able to raise any objections regarding the external characteristics of the delivered package; it is understood that the Customer may also raise complaints subsequently, in accordance with the provisions of article 11 below where such complaints concern the Products.
7.4 Delivery costs, if expected to be paid by the Customer, will be highlighted separately in the order form.
8. Confirmation of shipment and delivery
8.1 Beilayn will send the Customer an email confirming shipment after the Products have been shipped, as well as a second email confirming delivery of the same.
9. Right of withdrawal
9.1 The Customer has the right to withdraw from the contract, without specifying the reason, within 14 (fourteen) days from the date on which the Customer (or his delegate for receiving the Products) physically takes possession of the Products themselves or, in the case of split delivery, from the day on which the Customer physically takes possession of the last Product.
9.2 Within the deadline set out in the previous article 9.1, the Customer can start the return process by contacting customer service via email
9.3 Within 14 (fourteen) days of the withdrawal notice (sent in accordance with the previous article 9.2) the Customer must return the purchased Products to Beilayn. To this end, to organize the collection, the Customer must contact the courier directly. The costs for returning the Products to Beilayn are borne by the Customer. The Products must be returned intact, unused, undamaged and with the labels still attached. The Customer is solely responsible for any decrease in the value of the Product resulting from handling of the Product other than that necessary to ascertain its nature, characteristics and functioning.
9.4 Beilayn will provide a full refund of the sums paid by the Customer, including any reasonable delivery costs, within 14 (fourteen) days from the date on which Beilayn receives the Products returned by the Customer. Such refund will be made by Beilayn with the same payment methods used by the Customer for the initial transaction, unless otherwise expressly agreed between the parties and provided that the Customer does not have to bear additional costs in return for such refund.
10. Replacement of products
10.1 Without prejudice to the Customer's rights under Articles 9 and 11 of these General Conditions, Beilayn recognizes the Customer's right to replace the Products purchased on the Site. To this end, the Customer must:
(1) within 14 (fourteen) days of receiving the Products, contact customer service; and
(2) subsequently, return to Beilayn the Products for which the Customer has requested replacement. To this end, to organize the collection, the Customer must contact the courier directly. The costs for returning the Products to Beilayn are borne by the Customer.
10.2. The Products must be returned intact, unused, undamaged and with the labels still attached. The Customer is exclusively responsible for any decrease in the value of the Product resulting from handling the Product other than that necessary to ascertain its nature, characteristics and functioning.
10.3 Beilayn will refund the amount paid by the Customer with the same payment methods used by the Customer for the purchase, no later than 14 (fourteen) days from Beilayn's receipt of the returned Products.
10.4. Beilayn will agree to make the replacement after verifying the availability of the Products requested as a replacement.
10.5. The replacement will be processed by Beilayn with the same methods used for each new order, and the same terms and conditions applied to the Customer's initial order will therefore apply in accordance with the provisions of these General Conditions. In the event of a price difference, this will be paid by Beilayn to the Customer, if in default; on the contrary, if in excess, Beilayn will ask the Customer to pay this difference.
11. Defects of conformity
11.1 If the Products sold by Beilayn present production defects or in any case any alleged lack of conformity, the Customer will be required to contact online assistance via e-mail:
customerservice@beilayn.com
11.2 The Customer has the right to obtain the total restoration of the conformity of the goods through, at his choice, repair or replacement, and without any expense at his expense. In the event that one of these remedies is objectively impossible or excessively onerous compared to the other, the Customer may obtain an appropriate reduction in the price of the Products or, alternatively, the termination of the contract. The action aimed at asserting an alleged lack of conformity is prescribed by law within 26 (twenty-six) months from the date on which the Products were delivered to the Customer.
11.3 In the event that the Customer requests the repair or replacement of the Products due to an alleged lack of conformity of the same within the terms set out in this article 11, the delivery costs for returning the Products to Beilayn to be repaired or replace, as well as all costs for returning the repaired or replaced Products to the Customer, will remain the sole responsibility of Beilayn.
12. Contacts
12.1 For further information and assistance on the Site or on online purchasing methods, the Customer can contact Beilayn at the following addresses:
Beilayn Inc.
228 Park Ave S
PMB 336225
New York, New York 10003-1502 United States
Tel. +1 (917) 997-2762 (Whatsapp)
customerservice@beilayn.com
UPDATED AUGUST 2024